West Texas Centers improve communication with consumers



West Texas Centers will improve care for consumers served in their 23-county service area with the introduction of a new electronic health record application, SmartCare, which includes an integrated patient portal.

The patient portal will use SmartCare, which will give them access to all of their information via electronic media.

“Our consumers deserve the latest and most efficient technology available in the medical community,” said Shelley Smith, CEO of West Texas Centers. “We have looked at all of our options and are very happy with Streamline and how smoothly the software will run on computers, tablets and all mobile phones. It will be a great asset for everyone involved.

The more than 2,700 customers served in the predominantly rural 23-county service area primarily require mobile technology because of our large service area.

The Patient Portal will be a consumer’s one-stop-shop for finding demographic information, notes from past visits, medications, and other items needed to obtain comprehensive medical care.

Consumers are expected to receive information through the U.S. Postal Service in the coming weeks informing them of the new patient portal and instructions for accessing their account.

The Patient Portal is confidential and secure and follows the federal guidelines of the Health Insurance Portability and Accountability Act, more commonly known as HIPAA.

The West Texas Centers serve individuals and their families with mental health, intellectual and developmental disabilities in a 23-county area. They serve people in Andrews, Borden, Crane, Dawson, Fisher, Gaines, Garza, Glasscock, Howard, Kent, Loving, Martin, Mitchell, Nolan, Reeves, Runnels, Scurry, Terrell, Terry, Upton, Ward counties , Winkler and Yoakum.


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