Volunteers needed to act as long-term care ombudsperson



Austin, Texas – In the devastating wake of COVID’s trajectory, long-term care issues in long-term facilities have come to light. To address these issues, the Texas Long-Term Care Ombudsman Program needs more volunteers to advocate for people living in nursing and assisted living facilities. Ombudsmen educate residents, families and staff of the facility and protect the health, safety, welfare and rights of residents. The services are free and confidential.

Mediators ensure that residents’ voices are heard, which is especially important in the midst of the current health crisis in our countries. They visit residents, identify and investigate complaints, ensure that residents’ dignity is respected, and engage with residents to help them exercise their rights.

Free training and certification are provided. No experience is required. Hours are flexible and determined by each volunteer. If you have 2-3 hours per month to make a difference in someone’s life, please contact Pat Borgfeldt at (512) 438-2545 or email him at pat.borgfeldt@hhs.texas.gov.

The Long-Term Care Ombudsman Program advocates for the quality of life and care of residents of nursing homes and assisted living facilities. Federal and state authorities task ombudsmen with identifying, investigating and resolving complaints filed by or on behalf of residents and providing services to help protect health, safety, welfare and rights. Across Texas, through a regional agency on aging, certified ombudsmen serve residents, their families and friends. For more information, visit https://apps.hhs.texas.gov/news_info/ombudsman.


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